Legal
Refund & Cancellation Policy
Effective: October 2026
Sessions
- Rescheduling: you can reschedule free of charge up to 48 hours before your session, using the link in your booking confirmation.
- Cancellation 48 hours or more before: full refund.
- Cancellation less than 48 hours before, or no-show: no refund. Where possible, we will offer one reschedule as a courtesy.
- If we need to reschedule or cancel: you choose a new time or receive a full refund.
Projects
- The deposit confirms your start date and reserves time in the schedule.
- Cancelling before work begins: the deposit is refunded, less any third-party costs already incurred on your behalf.
- Cancelling after work begins: you pay for work completed to that point, as set out in your proposal; any amount paid beyond that is refunded.
- Specific terms in your approved proposal take precedence over this general policy.
Third-party costs
Domains, hosting, platform subscriptions, apps and payment-processing fees are set by those providers and are refundable only under their own policies.
How to request a refund
Contact us with your name, booking or proposal reference and the reason for the request: k.rosales@chainmyne.com. Approved refunds are returned to the original payment method, usually within 10 business days.
Nothing in this policy limits rights you have under applicable consumer-protection law. See also the Terms of Service.